At gzhhsz.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns and refunds policy to ensure your shopping experience is hassle-free.
1. Eligibility for Returns
- You may return eligible items within 30 days of delivery for a refund or exchange. To be eligible for a return, items must be unused, unworn, and in the same condition as received with all original tags attached.
2. Initiate a Return
- To initiate a return, please contact our customer service team at [email protected] with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to proceed.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective item). We recommend using a trackable shipping service or purchasing shipping insurance for your return.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed back to the original method of payment within a reasonable timeframe.
5. Exchanges
- If you wish to exchange an item for a different size or color, please indicate this in your return request. Exchanges are subject to availability. If the requested item is not available, we will issue a refund instead.
6. Non-Returnable Items
- Certain items such as lingerie, swimwear, and accessories (e.g., earrings) may not be eligible for return due to hygiene reasons. Please check product descriptions or contact us for clarification before making your purchase.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately with photos and a description of the issue. We will work with you to resolve the problem promptly.
8. Changes to This Policy
- We reserve the right to update or modify our Returns & Refunds policy at any time. Any changes will be effective immediately upon posting on this page.
9. Contact Us
- If you have any questions or need assistance regarding our Returns & Refunds policy, please contact us at [email protected]. Our customer service team is here to help.
